aqq99 Privacy Policy

aqq99 ("we", "our", "platform") works to provide a safe and reliable online gaming experience for users in Bangladesh. We take your privacy very seriously and are committed to keeping your personal information secure.

This privacy policy tells you what kind of information we collect when you use the aqq99 platform, how we use that information, and how we keep it secure. This policy applies to all services provided through https://aqq99.cam, including sports betting, live casino, slots, fishing games, and all other gaming services.

By using our site, you are considered to have read and fully accepted the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.

aqq99 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National identity card number (for verification purposes when required)
• Email address
• Mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical and Usage Information

• IP address and device type
• Browser type and version
• Site usage patterns and page visit history
• Game play history and betting records
• Login time and location data

aqq99 may collect your information through various methods:

• Registration process: Information you provide directly when creating an account.
• During transactions: Financial information collected to complete deposit or withdrawal processes.
• Customer service contact: What you share through live chat or email.
• Automated technology: Cookies, web beacons, and similar tracking technologies.
• From third parties: Information received from identity verification and fraud prevention services.

aqq99 uses collected information for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating, maintaining, and verifying your account
• Processing deposits and withdrawals
• Ensuring gaming services and bonuses are delivered
• Personalizing your platform experience according to your preferences

4.2 Security and Compliance

• Preventing fraud and unauthorized access
• Complying with anti-money laundering (AML) regulations
• Completing Know Your Customer (KYC) verification
• Preventing minors from accessing the platform

4.3 Customer Service and Communication

• Responding to your support requests
• Sending important account notifications
• Keeping you informed about platform updates and changes
• Informing you about relevant promotional offers (subject to your consent)

4.4 Improvement and Analytics

• Improving platform performance and user experience
• Trend analysis and service planning
• Identifying and resolving technical issues

aqq99 does not sell or rent your personal information. However, information may be shared with the following third parties in specific circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers — solely to complete transactions.
• Identity verification services: Trusted verification providers for the purpose of complying with KYC regulations.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may receive necessary data to ensure game fairness.
• Legal obligations: In response to a court order or a lawful request from a legal authority.
• Fraud prevention: With cybersecurity and fraud detection organizations — only when required for an investigation.

Your information will not be shared with any other third party beyond the cases mentioned above.

The aqq99 platform uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the site — login sessions, security, and payment processes.
• Performance cookies: For analyzing site speed and performance. These do not collect any personally identifiable information.
• Preference cookies: To remember your language and other preferences.
• Analytics cookies: For analyzing user behavior and collecting aggregate statistics to improve services.

6.2 Cookie Controls

You have the right to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7.1 Security Measures

aqq99 uses industry-standard security technologies to protect your information:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data encryption: Stored sensitive information — particularly financial and identity-related — is kept in encrypted form.
• Firewall and intrusion detection: Active monitoring against unauthorized access.
• Regular security audits: Periodic assessments to identify and resolve system vulnerabilities.
• Restricted access: Only authorized personnel who need to may access your personal information.

7.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be kept for a set period as required by legal obligations, dispute resolution, or fraud investigations. Retaining financial transaction records for an extended period in accordance with anti-money laundering regulations is a legal requirement.

7.3 Response to a Data Breach

In the event of a data security breach, aqq99 will promptly notify affected users and take the necessary remedial steps.

You have the following rights regarding your personal information:

• Right of access: The right to know what information we have collected about you and to receive a copy.
• Right to rectification: The right to correct inaccurate or incomplete information in your account.
• Right to erasure: The right to request deletion of your personal information in certain circumstances (within the limits of legal obligations).
• Right to object to processing: The right to request that marketing communications or data profiling be stopped.
• Right to portability: The right to receive your information in a structured format.
• Right to withdraw consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise any of the above rights, contact us at [email protected]. We will generally respond to your request within 30 business days.

The aqq99 platform is strictly for persons aged 21 and above. We do not knowingly collect information from any person under the age of 21.

An age verification process is completed at registration. If an account belonging to a minor is found, it will be closed immediately and the associated information will be deleted.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

aqq99 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email.
• Display a clear notice on the platform.

If you continue to use the site after changes are made, you are considered to have accepted the terms of the updated policy. It is recommended that you visit this page occasionally to stay up to date on any changes to the policy.

If you have any questions, feedback, or complaints about this privacy policy, please contact us through the following: